@mj561256 Your computer is far above the minimum and recommended specs for Sims 4, so the components themselves are not the issue here. I would like to see a dxdiag though; you can attach one to a reply here.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Additionally, do you use any tool to monitor CPU and GPU temperatures? If not, please install hwinfo (it's free), which you can get here:
https://www.hwinfo.com/download/
If you'd rather not install, just choose the portable version, unzip it, and launch it from Downloads or wherever you want. Either way, launch it, choose Sensors Only, and leave it open while you play. After the game crashes, go back and have a look at the various CPU and GPU temperature readings and let me know what the maximum was for each one.
You'll notice that hwinfo displays a lot of data, but for this particular purpose, you can ignore everything that doesn't have to do with CPU and GPU temps. If this isn't the issue and there's nothing obvious in the dxdiag, I can look over a log, but for now, please just post a dxdiag and let me know about the temps, and we'll go from there.
I think I attached it, although I'm not sure if it will work as I did try attatch a crash file to my original post and it wasn't there after posting
My PC has an app to monitor temperatures, it has a few sensors for each componant so I'll try say these in the simplest way I can (the numbers are in celcius)
The GPU sensors average out at about 50, don't go above 60 or under 40
The motherboard averages at 35, nothing above 50 and nothing below 20
The processor averages at 40, nothing above 45
I've tried to see if temp may have been the problem before but everything I've seen said it should be able to get up to 70/80 before I have any real problems, so max 50 between all my sensors doesn't seem bad
I did try blowing a fan on the PC to see if that changed anything whilst trying to fix the problem myself, which brought the temp down about 10 average for all the sensors, which made no difference at all to the crashing issue
@mj561256 Those temperatures are all fine. The graphics card will throttle a little when above 70º, but it's not really a problem until it hits 80, or the hot spot gets into the 90s. The processor can run comfortably in the low 90s as well, and other components should be perfectly fine up to at least 70; the exact temperature at which heat becomes a problem will vary depending on the component and the sensor. Point is, it sounds like this isn't the issue.
Your dxdiag shows that Sims 4 is crashing due to an access violation, which is, unfortunately, an extremely generic error. Causes range from mods and custom content to in-game bugs to interference from third-party software. So troubleshooting this error can be a bit of a guessing game.
On that note, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just start a new save in one of the base game worlds and see whether it crashes.
If you do get another crash, please try playing in a clean boot:
The one service you need to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable everything else as described. When you reboot, go through the Task Manager's background processes list shutting down everything that doesn't absolutely need to be running, for example any Asus support software is extraneous here. In particular, make sure to disable Asus Aura, a component of which has also been crashing. It might be bundled into ArmouryCrate rather than being a standalone app, but either way, it shouldn't be running during this test.
If you accidentally kill the wrong process and it doesn't restart on its own, you can simply reboot your computer, so don't worry about shutting down something essential.
If you get another crash, please repeat the test, except this time, play while your computer is offline. You can put Steam and the EA App in offline mode after signing in, then disconnect your computer from the internet before pressing Play. Some people report that their Steam-owned DLC doesn't load while offline, but that's fine for the purposes of this test.
Please continue to run a new save in a clean user folder, at least until the game stops crashing. Then you can start adding things back, both your content and the programs disabled in the clean boot, and see what makes Sims 4 crash again.
I tried doing as described but when I turned all the extraneous programmes off, the game wouldn't load at all
I assumed it may be because I bought the game through Steam - So left Steam on as well as the EA App - However it still wouldn't load at all
I tried turning the WIFI off like you said - Still the Sims wouldn't open
I tried opening Spore as a test to see if it was just the Sims and Spore DID open, I'm not sure what to make of that honestly. Turning everything off broke only the Sims 4
When I noticed the Sims 3 had all of my packs when opened via steam specifically, I tried opening the Sims 4 via steam and it did then load (idk if that means my EA launcher may be a problem? This may all be unnecessary information but I'm adding it just in case 😭)
But it's still crashing. I'm unsure if I followed the instructions right. I tried turning just the armourycrate that you mentioned to see if that was the problem quickly and tried turning everything off and neither worked really. The game wouldn't launch without the Internet on AT ALL (presumably because I bought it on steam, launching on EA)
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