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07532dc5c0eb434's avatar
07532dc5c0eb434
9 years ago

The sims 4 deleted itself and won't let me reinstall

Guys please help! I bought the sims 4 a while ago and it was going well. Until one day I went onto origin and saw that my sims 4 game wasn't there. I tried to contact EA help services but that was a bust. So I then deleted the sims 4 completely off my pc, deleted origin, restarted my pc and reinstalled origin. But when I tried to reinstall the sims 4, it just says that the product code has already been used. I honestly don't know what to do now ☹️ 

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    If the game is no longer shows up on your Origin client, please try the following things

    • Restart Origin
    • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
    • Make sure it's not under Hidden Games
    • Reinstall Origin
    • Restart your router/modem,
    • Get in touch with a game advisor.

    What issues did you have contacting a game advisor ? Follow the steps below as we can't really help with account issues here.

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

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