The sims 4: Gallery wont connect to the internet

Make sure you security software does not block Origin or The Sims 4.

@Melaisse

Thank you for the list of things you've tried. Have you tried taking your computer to a friend's house or local coffee shop to test the gallery from there?

From what I understand some places like colleges block access from the gallery.

I don't know if this will help, reset your Sims 4 folder.

You can reset your Sims 4 folder by renaming it or moving it to the desktop and playing the game so it makes a new Sims 4 folder.

Here's a how-to:

Rename your Sims 4 folder to Sims 4_Backup. The game will create a new folder next time you play. - Renaming it or moving it to the desktop will help you have a backup and keep your Sims 4 files safe.

Repair the Sims 4 game. In Origin > Game Library - right-click on Sims 4 and select Repair. - To make sure the install files and such are in working order.

Try launching the game, play a new save. If it's not working, don't save. However, if everything is playing okay then start putting the files back. (list of files and folders below).

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

More information - Resetting the game to factory settings without reinstalling
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#Resetting

If you move or rename the Sims 4 folder, the game will no longer be able to find it. When you go to play the game it will create a new folder.

@172e3cda00349872

I have a stationary computer so it will be too heavy for me to carry to a friends house or a cafe since I don' have a car.

I will however try the things you mention and let you know if they work! ♥

@jpkarlsen I don't mean to be rude, but if you read my post then you would know that I've already tried this several times. Thanks for answering tho♥

@Melaisse

If you have a cellphone with internet, you can use your cellphone as a temporary Wi-Fi hotspot for internet connectivity. You might have to do a web search on how to do that with your specific cellphone.

To add, not all the desktop PCs can use WiFi, most of them use a cable instead. Laptops usually do have a WiFi connection option. It's good to check that as well. 

did you find a way to fix it? i have the same exact problem and I am desperate! 

Hey! First of all I'm sorry that you're experiencing this. The solution is to connect to another Internet source. So what I did was not play the sims until I moved off campus hahahha. ❤️

Hey all, 

As this thread is now a bit older, it's been locked to prevent necro-posting.

If you're needing further help with connecting to The Gallery, please see our more recent Gallery Connection Troubleshooting thread here.