Forum Discussion
@Pucaroo16 Try installing a new graphics driver. Download it from here:
https://www.nvidia.com/Download/driverResults.aspx/180557/en-us
Choose the custom route and check the box to perform a clean install. Restart afterwards and before trying to play.
If you get another error, please take a screenshot and attach it to a post.
Sadly it still crashes when trying to load into a household on this save file.
- puzzlezaddict4 years agoHero+
@Pucaroo16 A breakpoint error is a system error, so it's unusual that you'd get one while playing one save but not another. Try loading the affected save in a clean user folder. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a new folder will spawn with no content. First, start a new save just to make sure everything still works; no need to spend much time on it, since this is just for testing. In particular, please travel to the world and lot where your affected save takes place.
If the new save runs fine, go into saves inside the old Sims 4 folder, copy the affected save, and paste it inside saves in the new Sims 4 folder. If you're not sure which save to copy, you can grab a few of them, but only copy files that end in .save, nothing else.
- 4 years ago
Sadly this did not work either. I can make sims and edit them in cas but when trying to load a lot/household it still crashes unfortunately 🙂
- puzzlezaddict4 years agoHero+
@Pucaroo16 Try playing in a clean user folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just start a new save and see whether live mode works.
If you still can't play, try doing a clean uninstall and reinstall of the graphics driver, as described in this article:
You can use the same Nvidia driver as before, but please download a fresh copy. When installing the driver, choose the custom route and install only the driver and the PhysX software; if you want other features, you can worry about those later. (If you can't deselect some options, don't worry about it.) Restart when you're done.
If you can't play after that either, please run a new dxdiag and attach it to a post.
About The Sims 4 Technical Issues - PC
Community Highlights
Recent Discussions
- 2 hours ago
- 2 hours ago