After I switched from origin to ea or what ever way round it was. The next time I went to play the sims all my expansions were gone! Did this happen to anyone else ? Where have they gone ? I had over half of them and I refuse to pay for them again
I am also seeing this issue as well as items I just purchased last month no longer appearing in my purchased content. I can not even access my order history from more than a year ago when last month when I ordered other kits and such that proves I have purchased all these expansions, kits, and add-ons. I should only be missing two new add-ons that I have not purchased yet.
24 Expansions, Kits and Add-On's are full on missing.
Community ManagerHi tanyaturrell1990 & dantereznor
If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details.
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
Community Manager
