The Sims 4 not working.

Question

Hello People, I hope some Whiz Kid can help me please.

I've got an issue with opening this game up on PC Disc.

I've installed it after 3 hours of downloading each time (4 times, install and uninstall) and it just won't play. I've tried safe mode, tried downloading the player thing EA suggested, tried moving the Sims files, removing them and everything to no avail.

Now I'm pretty stuck on what to do.

I have a Toshiba laptop running on Windows 7 (don't like the new Windows)

Hope to have some form of response and get this game sorted asap.

Many Thanks.

crinrict · Answer

Could you post your Computer's DxDiag?To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/Please either use pastebin.com and put the link here or use spoiler tags.

Answer

Spoiler (Highlight to read)
------------------System Information------------------Time of this report: 8/26/2015, 23:17:22&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name:&nbsp;XXXX&nbsp;&nbsp; Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150715-0600)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)System Manufacturer: TOSHIBA&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: Satellite L650D&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: InsydeH2O Version 1.70&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: AMD Athlon(tm) II P320 Dual-Core Processor (2 CPUs), ~2.1GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 3072MB RAMAvailable OS Memory: 2810MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 1448MB used, 4171MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\Windows&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 11DX Setup Parameters: Not found&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Notes------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Input Tab: No problems found.

Display Devices---------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Card name: ATI Mobility Radeon HD 4200 Series&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer: ATI Technologies Inc.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chip type: ATI display adapter (0x9712)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DAC type: Internal DAC(400MHz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Key: Enum\PCI\VEN_1002&amp;DEV_9712&amp;SUBSYS_FD181179&amp;REV_00&nbsp;&nbsp;&nbsp;&nbsp; Display Memory: 1401 MB&nbsp;&nbsp; Dedicated Memory: 252 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shared Memory: 1149 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Current Mode: 1366 x 768 (32 bit) (60Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Name: Generic PnP Monitor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Model: LP156WH2-TLAA&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Id: LGD0230&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Native Mode: 1366 x 768(p) (59.973Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Output Type: Internal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: atiu9p64.dll,aticfx64.dll,aticfx64.dll,atiu9pag,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dllDriver File Version: 8.14.0001.6099 (English)&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 8.712.2.1000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DDI Version: 10.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Model: WDDM 1.1&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp; Driver Date/Size: 3/15/2010 09:00:06, 28160 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: Yes&nbsp;&nbsp;&nbsp; WHQL Date Stamp:&nbsp; Device Identifier: {D7B71EE2-D452-11CF-1A65-19DDA1C2C535}&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vendor ID: 0x1002&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device ID: 0x9712&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SubSys ID: 0xFD181179&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Revision ID: 0x0000&nbsp;Driver Strong Name: oem8.inf:ATI.Mfg.NTamd64.6.1:BR_97313_ati2mtag_RS880M:8.712.2.1000😛ci\ven_1002&amp;dev_9712&amp;subsys_fd181179&nbsp;&nbsp;&nbsp;&nbsp; Rank Of Driver: 00E60001&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Video Accel: ModeMPEG2_A ModeMPEG2_C&nbsp;&nbsp; Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D3D9 Overlay: Not Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DXVA-HD: Not Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DDraw Status: Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D3D Status: Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AGP Status: Enabled

Sound Devices-------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Speakers (Conexant CX20671 SmartAudio HD)&nbsp;Default Sound Playback: Yes&nbsp;Default Voice Playback: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hardware ID: HDAUDIO\FUNC_01&amp;VEN_14F1&amp;DEV_5069&amp;SUBSYS_1179FD18&amp;REV_1003&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer ID: 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product ID: 100&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type: WDM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: CHDRT64.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 4.111.0000.0000 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 1/18/2010 17:45:50, 717368 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other Files:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Provider: Conexant&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Accel Level: Basic&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0xF1F&nbsp;&nbsp;&nbsp; Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0&nbsp;Static/Strm HW 3D Bufs: 0, 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Memory: 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Voice Management: No&nbsp;EAX(tm) 2.0 Listen/Src: No, No&nbsp;&nbsp; I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No

Disk &amp; DVD/CD-ROM Drives------------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: C:&nbsp;Free Space: 146.3 GBTotal Space: 238.3 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: ST9500325AS ATA Device
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: D:&nbsp;Free Space: 229.9 GBTotal Space: 238.2 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: ST9500325AS ATA Device
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: E:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: TSSTcorp CDDVDW TS-L633C ATA Device&nbsp;&nbsp;&nbsp;&nbsp; Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

System Devices--------------&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard PCI-to-PCI bridgeDevice ID: PCI\VEN_1022&amp;DEV_9604&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;20&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: ATI Mobility Radeon HD 4200 Series&nbsp;&nbsp;Device ID: PCI\VEN_1002&amp;DEV_9712&amp;SUBSYS_FD181179&amp;REV_00\4&amp;F4E2B40&amp;0&amp;2808&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard Enhanced PCI to USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4396&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;92&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard PCI-to-PCI bridgeDevice ID: PCI\VEN_1022&amp;DEV_9602&amp;SUBSYS_96021022&amp;REV_00\3&amp;2411E6FE&amp;1&amp;08&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: High Definition Audio ControllerDevice ID: PCI\VEN_1002&amp;DEV_970F&amp;SUBSYS_FD181179&amp;REV_00\4&amp;F4E2B40&amp;0&amp;2908&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard AHCI 1.0 Serial ATA ControllerDevice ID: PCI\VEN_1002&amp;DEV_4391&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;88&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_9601&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;00&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard ISA bridgeDevice ID: PCI\VEN_1002&amp;DEV_439D&amp;SUBSYS_FF1E1179&amp;REV_40\3&amp;2411E6FE&amp;1&amp;A3&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: ATI I/O Communications Processor SMBus ControllerDevice ID: PCI\VEN_1002&amp;DEV_4385&amp;SUBSYS_FF1E1179&amp;REV_41\3&amp;2411E6FE&amp;1&amp;A0&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1204&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C4&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard OpenHCD USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4397&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;B0&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: ATI I/O Communications Processor PCI Bus ControllerDevice ID: PCI\VEN_1002&amp;DEV_4384&amp;SUBSYS_00000000&amp;REV_40\3&amp;2411E6FE&amp;1&amp;A4&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1203&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C3&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard OpenHCD USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4397&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;98&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: High Definition Audio ControllerDevice ID: PCI\VEN_1002&amp;DEV_4383&amp;SUBSYS_FF1E1179&amp;REV_40\3&amp;2411E6FE&amp;1&amp;A2&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Atheros AR8152 PCI-E Fast Ethernet ControllerDevice ID: PCI\VEN_1969&amp;DEV_2060&amp;SUBSYS_FF1E1179&amp;REV_C1\4&amp;29CCD4A1&amp;0&amp;0028&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1202&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C2&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard OpenHCD USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4397&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;90&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NICDevice ID: PCI\VEN_10EC&amp;DEV_8172&amp;SUBSYS_818110EC&amp;REV_10\4&amp;203BCCA3&amp;0&amp;0020&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1201&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C1&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard Enhanced PCI to USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4396&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;B2&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard PCI-to-PCI bridgeDevice ID: PCI\VEN_1022&amp;DEV_9605&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;28&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1200&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C0&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard Enhanced PCI to USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4396&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;9A&nbsp;&nbsp; Driver: n/a

------------------System Information------------------Time of this report: 8/26/2015, 23:17:22&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Machine name:&nbsp;XXXX&nbsp;&nbsp; Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150715-0600)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: English (Regional Setting: English)System Manufacturer: TOSHIBA&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Model: Satellite L650D&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BIOS: InsydeH2O Version 1.70&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Processor: AMD Athlon(tm) II P320 Dual-Core Processor (2 CPUs), ~2.1GHz&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Memory: 3072MB RAMAvailable OS Memory: 2810MB RAM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Page File: 1448MB used, 4171MB available&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Windows Dir: C:\Windows&nbsp;&nbsp;&nbsp; DirectX Version: DirectX 11DX Setup Parameters: Not found&nbsp;&nbsp; User DPI Setting: Using System DPI&nbsp;System DPI Setting: 96 DPI (100 percent)&nbsp;&nbsp;&nbsp; DWM DPI Scaling: Disabled&nbsp;&nbsp;&nbsp;&nbsp; DxDiag Version: 6.01.7601.17514 32bit Unicode
&nbsp;
DxDiag Notes------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Display Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sound Tab 1: No problems found.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Input Tab: No problems found.
&nbsp;
Display Devices---------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Card name: ATI Mobility Radeon HD 4200 Series&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer: ATI Technologies Inc.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chip type: ATI display adapter (0x9712)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DAC type: Internal DAC(400MHz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device Key: Enum\PCI\VEN_1002&amp;DEV_9712&amp;SUBSYS_FD181179&amp;REV_00&nbsp;&nbsp;&nbsp;&nbsp; Display Memory: 1401 MB&nbsp;&nbsp; Dedicated Memory: 252 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shared Memory: 1149 MB&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Current Mode: 1366 x 768 (32 bit) (60Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Name: Generic PnP Monitor&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Model: LP156WH2-TLAA&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor Id: LGD0230&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Native Mode: 1366 x 768(p) (59.973Hz)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Output Type: Internal&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: atiu9p64.dll,aticfx64.dll,aticfx64.dll,atiu9pag,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dllDriver File Version: 8.14.0001.6099 (English)&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 8.712.2.1000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DDI Version: 10.1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Model: WDDM 1.1&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp; Driver Date/Size: 3/15/2010 09:00:06, 28160 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: Yes&nbsp;&nbsp;&nbsp; WHQL Date Stamp:&nbsp; Device Identifier: {D7B71EE2-D452-11CF-1A65-19DDA1C2C535}&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vendor ID: 0x1002&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Device ID: 0x9712&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SubSys ID: 0xFD181179&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Revision ID: 0x0000&nbsp;Driver Strong Name: oem8.inf:ATI.Mfg.NTamd64.6.1:BR_97313_ati2mtag_RS880M:8.712.2.1000😛ci\ven_1002&amp;dev_9712&amp;subsys_fd181179&nbsp;&nbsp;&nbsp;&nbsp; Rank Of Driver: 00E60001&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Video Accel: ModeMPEG2_A ModeMPEG2_C&nbsp;&nbsp; Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D3D9 Overlay: Not Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DXVA-HD: Not Supported&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DDraw Status: Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; D3D Status: Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AGP Status: Enabled
&nbsp;
Sound Devices-------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description: Speakers (Conexant CX20671 SmartAudio HD)&nbsp;Default Sound Playback: Yes&nbsp;Default Voice Playback: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hardware ID: HDAUDIO\FUNC_01&amp;VEN_14F1&amp;DEV_5069&amp;SUBSYS_1179FD18&amp;REV_1003&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manufacturer ID: 1&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Product ID: 100&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Type: WDM&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Name: CHDRT64.sys&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Version: 4.111.0000.0000 (English)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Attributes: Final Retail&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WHQL Logo'd: Yes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Date and Size: 1/18/2010 17:45:50, 717368 bytes&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other Files:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Driver Provider: Conexant&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Accel Level: Basic&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cap Flags: 0xF1F&nbsp;&nbsp;&nbsp; Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0&nbsp;Static/Strm HW 3D Bufs: 0, 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HW Memory: 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Voice Management: No&nbsp;EAX(tm) 2.0 Listen/Src: No, No&nbsp;&nbsp; I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No
&nbsp;
&nbsp;
Disk &amp; DVD/CD-ROM Drives------------------------&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: C:&nbsp;Free Space: 146.3 GBTotal Space: 238.3 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: ST9500325AS ATA Device
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: D:&nbsp;Free Space: 229.9 GBTotal Space: 238.2 GBFile System: NTFS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: ST9500325AS ATA Device
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive: E:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model: TSSTcorp CDDVDW TS-L633C ATA Device&nbsp;&nbsp;&nbsp;&nbsp; Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
&nbsp;
System Devices--------------&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard PCI-to-PCI bridgeDevice ID: PCI\VEN_1022&amp;DEV_9604&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;20&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: ATI Mobility Radeon HD 4200 Series&nbsp;&nbsp;Device ID: PCI\VEN_1002&amp;DEV_9712&amp;SUBSYS_FD181179&amp;REV_00\4&amp;F4E2B40&amp;0&amp;2808&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard Enhanced PCI to USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4396&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;92&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard PCI-to-PCI bridgeDevice ID: PCI\VEN_1022&amp;DEV_9602&amp;SUBSYS_96021022&amp;REV_00\3&amp;2411E6FE&amp;1&amp;08&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: High Definition Audio ControllerDevice ID: PCI\VEN_1002&amp;DEV_970F&amp;SUBSYS_FD181179&amp;REV_00\4&amp;F4E2B40&amp;0&amp;2908&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard AHCI 1.0 Serial ATA ControllerDevice ID: PCI\VEN_1002&amp;DEV_4391&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;88&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_9601&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;00&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard ISA bridgeDevice ID: PCI\VEN_1002&amp;DEV_439D&amp;SUBSYS_FF1E1179&amp;REV_40\3&amp;2411E6FE&amp;1&amp;A3&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: ATI I/O Communications Processor SMBus ControllerDevice ID: PCI\VEN_1002&amp;DEV_4385&amp;SUBSYS_FF1E1179&amp;REV_41\3&amp;2411E6FE&amp;1&amp;A0&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1204&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C4&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard OpenHCD USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4397&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;B0&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: ATI I/O Communications Processor PCI Bus ControllerDevice ID: PCI\VEN_1002&amp;DEV_4384&amp;SUBSYS_00000000&amp;REV_40\3&amp;2411E6FE&amp;1&amp;A4&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1203&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C3&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard OpenHCD USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4397&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;98&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: High Definition Audio ControllerDevice ID: PCI\VEN_1002&amp;DEV_4383&amp;SUBSYS_FF1E1179&amp;REV_40\3&amp;2411E6FE&amp;1&amp;A2&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Atheros AR8152 PCI-E Fast Ethernet ControllerDevice ID: PCI\VEN_1969&amp;DEV_2060&amp;SUBSYS_FF1E1179&amp;REV_C1\4&amp;29CCD4A1&amp;0&amp;0028&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1202&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C2&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard OpenHCD USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4397&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;90&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Realtek RTL8191SE Wireless LAN 802.11n PCI-E NICDevice ID: PCI\VEN_10EC&amp;DEV_8172&amp;SUBSYS_818110EC&amp;REV_10\4&amp;203BCCA3&amp;0&amp;0020&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1201&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C1&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard Enhanced PCI to USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4396&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;B2&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard PCI-to-PCI bridgeDevice ID: PCI\VEN_1022&amp;DEV_9605&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;28&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: PCI standard host CPU bridgeDevice ID: PCI\VEN_1022&amp;DEV_1200&amp;SUBSYS_00000000&amp;REV_00\3&amp;2411E6FE&amp;1&amp;C0&nbsp;&nbsp; Driver: n/a
&nbsp;&nbsp;&nbsp;&nbsp; Name: Standard Enhanced PCI to USB Host ControllerDevice ID: PCI\VEN_1002&amp;DEV_4396&amp;SUBSYS_FF1E1179&amp;REV_00\3&amp;2411E6FE&amp;1&amp;9A&nbsp;&nbsp; Driver: n/a

HOPE THIS HELPS!

Thanks

Charlotte.

crinrict · Answer

Hi,

your computer is overall a bit low in specs and this list:&nbsp;http://forums.thesims.com/en_US/discussion/774696/updated-supported-graphics-card-list-the-sims-4-edition/p1 has your card listed in the red (HD 4200)

On top of that your graphics drivers are pretty old. I would try updating those and see if you can start it then. If at all you won't be able to play on higher settings then low though.

Answer

I do apologise but I'm not very good with the techy stuff of a laptop. Do you suggest a whole update.

Sims worked before but some virus messed up my laptop badly then had to remove them then back date the laptop to 2014, does it need to be updated fully then?

I appreciate your very kind help.

crinrict · Answer

Do install all the Windows Updates available and download the newest AMD drivers from here:&nbsp;http://support.amd.com/en-us/download

You can let the site detect your system so it downloads the correct one.

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