The Sims 4 Promo Code Not Working

Is anything you are trying to buy excluded? It won't work on Pre-Orders, for one.

*THIS OFFER IS BEING ISSUED TO YOU FOR PROMOTIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE A CREDIT, CHARGE, DEBIT OR GIFT CARD. OFFER EXPIRES SEPTEMBER 22, 2016 10:00 AM PDT. VALID FOR NEW PURCHASES FROM THE ORIGIN STORE AT www.origin.com AND THE ORIGIN CLIENT SOFTWARE (www.origin.com/about). VALUE OF DISCOUNT WILL BE DEDUCTED FROM PRODUCT LIST PRICE AT TIME OF PURCHASE. EXCLUDES STAR WARS™ THE OLD REPUBLIC™, PRE-ORDERS, SELECT PARTNER TITLES DISTRIBUTED BY ORIGIN, VIRTUAL CURRENCY, GAME TIME CODES AND SUBSCRIPTIONS. VALID WHEREVER PRODUCTS ARE SOLD. MAY NOT BE COMBINED WITH ANY OTHER PROMOTIONAL OR DISCOUNT OFFER, UNLESS EXPRESSLY AUTHORIZED BY EA; MAY NOT BE COMBINED WITH ANY PREPAID CARD REDEEMABLE FOR THE APPLICABLE CONTENT. OFFER MAY NOT BE SUBSTITUTED, EXCHANGED, SOLD OR REDEEMED FOR CASH OR OTHER GOODS OR SERVICES. CUSTOMERS ARE RESPONSIBLE FOR APPLICABLE SALES TAX. RETAILERS, DISTRIBUTORS AND EMPLOYEES OF ELECTRONIC ARTS INC. AND THEIR AGENCIES/AFFILIATES ARE NOT ELIGIBLE. VOID WHERE PROHIBITED, TAXED OR RESTRICTED BY LAW. SEE APPLICABLE END USER LICENSE AGREEMENTS AND DISCLOSURES ON http://www.ea.com/1/product-eulas.