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@auvbri Please run a dxdiag and attach it to a reply here.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
- auvbri2 months agoNew Novice
Okay thanks!
I have attached the file now. Some might be in Danish tho- puzzlezaddict2 months agoHero+
@auvbri The language of a dxdiag doesn't matter; most of it is in English or Windows-speak. And everything important is easy to find regardless. Your dxdiag lists one Sims 4 crash that was due to the Nvidia graphics driver, and several more that are generic access violations, not helpful on their own. So the driver is the place to start. Please do a clean uninstall and reinstall, as described here:
If that doesn't help, it's possible you have the same issue as a number of others with newer high-end Intel processors. I wrote more about it here:
https://answers.ea.com/t5/PC/Sims-4-keeps-randomly-crashing/m-p/14382305#M291224
While your dxdiag doesn't list the typical python37_x64.dll errors associated with this particular error, some affected players mostly see more generic errors like the ones in your dxdiag. So it's worth looking for a BIOS update, and if there isn't one or installing it doesn't help, disabling CPU Turbo Boost in the BIOS settings.
I realize that you'd lose a significant amount of performance from your processor, but the graphics card would still be the limiting factor in running Sims 4 and most games given how much more powerful your CPU is. And if you don't like the results, you can always revert the settings and wait for a BIOS update that addresses the instability on the platform that leads to these kinds of problems. At the very least, it's worth ruling this out as the cause of your game crashes.
- auvbri2 months agoNew Novice
So I have tried every step you suggested.
And I still get the problem...
9 min of play and the game just shut down.
But I have been playing Fortnite for like 4 hours without any shut downs.. So IDK...
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