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jaealnisa's avatar
jaealnisa
2 years ago
Solved

The Sims 4 will not launch in the EA App

Since the most recent update (June 2024), my game will not launch. I have uninstalled and reinstalled the EA app, cleared the cache, repaired the game, and run the EA app as an administrator and noth...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @jaealnisa @BreezyFaith @jdoggamer1234  Please restart your computer, then move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.

    Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Please also let me know whether you get the same error message or a different one when testing with the clean user folder.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@jaealnisa @BreezyFaith @jdoggamer1234  Please restart your computer, then move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.

Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether you get the same error message or a different one when testing with the clean user folder.

BreezyFaith's avatar
BreezyFaith
2 years ago

@puzzlezaddict
I moved mine and was able to launch the game and also play in live mode for a bit. Does this mean it is a mod or cc that was causing the problem?

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