The White screen and the unplayable game
Every time I open my game it shows a white screen for 2 seconds then automatically shuts down. I updated everything on my computer. I uninstalled and re-installed the EA app and the Sims 4, have take...
Forum Discussion
@KMCocoa As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I moved it to the desktop and tried to open the game again and it stayed on for a couple more seconds and then shut down.
@KMCocoa Try updating your laptop's graphics driver. Lenovo doesn't offer a newer driver, but Intel does:
To be clear, you'll want the driver dated February 4. Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
I restarted my computer after updating the driver and i still have the same issue.
Community Highlights
- EA_Cade11 months ago
Community Manager
