@remedialcha0s How much memory is this save using when you play? Please put the game into windowed mode, load the save, and bring up the Task Manager in the background (the Processes tab is fine). When you start to notice performance issues, switch to the Task Manager, but don't minimize Sims 4, and take a screenshot of what you see.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Thanks very much for getting back to me. I've attached the dxdiag and a screenshot of my Task Manager. I didn't actually take the screenshot when the game froze, just when it started to lag like it was about to.
@remedialcha0s Your dxdiag is full of Windows update errors, so many that any possible Sims 4 errors have been crowded out. You're also on a Windows build that's almost three years old and has been out of support for over a year. Have you been deliberately blocking updates, and if so, is there a particular reason? Did you recently reset the computer to factory settings? I ask because this should absolutely be addressed even separate from any Sims 4-related issues.
For the save itself, how large is the save file? Please open Documents > Electronic Arts > The Sims 4 > saves, sort the folder by modified date, and post a screenshot.
Please don't save your progress while playing this save, at least not right now. You might need to revert to one of the backup saves, and that would only be helpful if you have an old-enough backup. Saving demotes each of the previous backups and erases the oldest one.
Thank you so much for pointing this out to me! I was given this laptop by a family member not long ago and hadn't noticed I wasn't getting any updates. Took me a good few hours to find a fix online as Windows Updater itself was corrupted, but it's all sorted and up to date now. I dread to think how much longer I would have carried on without picking up on the lack of updates, so thanks again.
I've attached a screenshot of my save files - all the visible ones are the same save game. Hadn't realised I had so many as MCCC autosaves for me, could too many saves be an issue? Regardless I've stopped saving now.
Hi!
I have the exact same problem and I have tried everything but it still freezes. (like the other user said, only the time, but the trees are moving) And also only just with the sim who is in university. ☹️
Can you help me too, please! I really want to continue playing with her !!
Thanks
@btmdwsyrix5q Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I am having the same issue. I’ve updated my driver and Windows is up to date.
Community Manager
