@btmdwsyrix5q Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
I am having the same issue. I’ve updated my driver and Windows is up to date.
@mjacks48 Does this happen in all saves or only the one? Do you use mods and custom content, and if so, does it happen with no mods or cc present? I'm not saying you need to abandon the save or the third-party content, only that this is a useful test to perform before jumping down the rabbithole of potential system issues.
@puzzlezaddict Only the one save. I did two things:
First I created a new household with Mods and CC intact and the game time did not freeze and crash it ran smoothly. I then went back to the "bad save" with mods and cc and had the same time freezing issues
@puzzlezaddict wrote:@mjacks48 Does this happen in all saves or only the one? Do you use mods and custom content, and if so, does it happen with no mods or cc present? I'm not saying you need to abandon the save or the third-party content, only that this is a useful test to perform before jumping down the rabbithole of potential system issues.
Now I just removed my entire Sims 4 out of Documents and on to my Desktop and created a house hold and ran the game with no issues (no mods no cc). Then I only put back my SAVED file that was on the desktop in the "new" vanilla game with no mods or cc just saved file and the game with this ONE saved file still froze time and crashed.
@mjacks48 Alright, you've established pretty definitively that the problem is only the one save. Do you see the same issues if you play a different household within that save? You don't need to save your progress; the point is to test. Please try a household in a different world.
Please also try moving your main household to a different lot, again just for testing purposes.
Community Manager
