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@CrYptM6 Thanks for the video, but you described the problem well enough initially (and I've seen other examples) that I knew what you meant.
Your latest dxdiag shows new crashes of the graphics driver, as in, these happened between the last two dxdiags. So apparently the issue is not the driver itself. That leaves Windows or other essential driver issues and a defect with the card as the main suspects.
Before doing anything else, please uninstall iCUE, which also threw a couple of errors. You don't need it complicating the troubleshooting process right now.
For the potential system issues, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
- Post the message you see
- Hit Windows key-X and select “PowerShell (Administrator)” or “Windows Terminal (Administrator)" again
- Inside the window, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again and choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Try again to play. If you're seeing the same issue, that doesn't necessarily mean that the GPU is defective—the problem could still easily be how Windows is interacting with the driver—but it's worth testing. Since your processor has integrated graphics, you can try playing with that; you'll need to lower the settings a bit, but Sims 4 should still work, and it'll be running from a different GPU and driver. The one issue here is that because of your motherboard settings, the integrated graphics chips is disabled as long as a dedicated card is installed, so you'd need to remove the card.
If you're comfortable doing so, please remove the graphics card from your machine and plug one monitor into the motherboard. (There are lots of tutorials on YouTube if you need one, and please do look for one if you've never done this before.) Shut down the computer first, of course, and flip the switch on the power supply (where you plug in the power cord from the wall) to off. Then press the power button on the computer case a couple times to discharge any leftover power and get to work.
When you restart your computer, Windows will find a suitable driver for the iGPU and (probably) ask if you'd like to install it, so say yes if prompted. Then try to run this save and let me know whether you're seeing the same problem. I understand that performance won't be great; the question is whether you see exactly the same issues as you do with the Nvidia card in place. In that case, I'd like a dxdiag run while the computer is using the iGPU as well, from after you tested Sims 4.
Reinstalling the Nvidia card is simple, and the computer will use it again once you've installed it and reconnected the monitors.
Okay I will give the first method a go, Im not sure if I will bew able to take out my Graphics card but I might be able to. Im not going to be able to try these methods for a few days however as I am not going to be able to get on my pc till Friday so will try the window system files then and let you know
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