Tried everything and can’t get past spinning plumbob

When I try to play My Sims 4 the title screen plays but when it gets to the spinning plumbob it gets stuck and I can’t play (plumbing just keeps spinning). I’ve gone through lots of other recommendations and nothing has worked so far. I’ve tried:

1.) repairing the game via EA

2.) clearing EA cache

3.) clearing The Sims cache

4.) uninstalling and reinstalling EA

5.) uninstalling and reinstalling The Sims 4

6.) giving up on keeping my old saves and deleted every EA and Sims folder and uninstalled an reinstalled both EA and the Sims AGAIN

7.) made sure my firewall doesn’t block either app

8.) updated my LG systems

9.) restarted my system multiple times

No matter what I’ve tried- same exact problem occurs. I do not have any mods or CCs

please help!