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g0lding's avatar
g0lding
5 years ago
Solved

TS4 or Origin not launching after Microsoft Windows Updates

My TS4 has always worked fine, but recently it stopped launching altogether, either from the desktop icon nor origin. Running as administrator didnt help, nor running in compatibility mode. I cleane...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @g0lding  Your VPN or a related process is crashing, a lot, in fact so much so that among the last ten errors in your dxdiag, only one relates to Sims 4 directly.  Do you have Avast?  If so, try manually updating it—some of the crashes are from the update tool.  If you don't have Avast (multiple companies use the same name for some of their .exe files), please search your computer for "VpnUpdate," and look for any instance of VpnUpdate.exe.  It should be inside the folder of whatever program is using it; update that program, or uninstall and reinstall it.

    If you have Avast or another antivirus program that uses VpnUpdate, please add TS4_x64.exe, TS4.exe, and Origin.exe as exceptions.  Please also set Origin to run the 64-bit version of the game, and undo the compatibility settings you've been using.

g0lding's avatar
g0lding
5 years ago

@puzzlezaddict  Hi there, thanks for your reply - I have attached the info to this post

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @g0lding  Your VPN or a related process is crashing, a lot, in fact so much so that among the last ten errors in your dxdiag, only one relates to Sims 4 directly.  Do you have Avast?  If so, try manually updating it—some of the crashes are from the update tool.  If you don't have Avast (multiple companies use the same name for some of their .exe files), please search your computer for "VpnUpdate," and look for any instance of VpnUpdate.exe.  It should be inside the folder of whatever program is using it; update that program, or uninstall and reinstall it.

    If you have Avast or another antivirus program that uses VpnUpdate, please add TS4_x64.exe, TS4.exe, and Origin.exe as exceptions.  Please also set Origin to run the 64-bit version of the game, and undo the compatibility settings you've been using.

    • g0lding's avatar
      g0lding
      5 years ago

      @puzzlezaddict Unbelievable, had no idea my VPN needed repairing. This has sorted it completely, Origin has now launched and is updating. Thank you so much for taking the time to look into this for me! I'd have been lost for ages, It's very much appreciated! 🙂 🥳

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