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gummytulips's avatar
gummytulips
7 months ago
Solved

TS4 won't launch, even after trying everything.

After updating The Sims 4 to the Lovestruck Patch, everything has been absolutely broken. My biggest issue is that I cannot launch the game. The problem persisted after removing my mods, moving my "S...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    7 months ago

    @gummytulips  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.  Your dxdiag shows a pile of crashes of the Steam service that links to the EA App, but this is almost always an App issue, not Steam.

gummytulips's avatar
gummytulips
7 months ago

I don't use an antivirus, unless you count the one built into Windows 11. But I don't know how to disable that. I've repaired before with no luck. No error message. This is my dxdiag (I hope I did it right).

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

@gummytulips  Please uninstall the EA App with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling the App.  Your dxdiag shows a pile of crashes of the Steam service that links to the EA App, but this is almost always an App issue, not Steam.

  • gummytulips's avatar
    gummytulips
    7 months ago

    I did as you said and the game began to reinstall. My computer is pretty slow so this might take a few hours. I'll see if this works. Thank you for your help so far.

  • gummytulips's avatar
    gummytulips
    7 months ago

    God's holy light shined down upon me and I saw the face of the omnipotent puzzlezaddict. The game launched. Thank you so much. Someone needs to pay you for this *.

  • gamelore101's avatar
    gamelore101
    6 months ago
    @puzzlezaddict I uninstalled it and reinstalled it five times, and it won't launch it keeps saying update is needed, and the it shows that its playing and the play button is grey but nothing launches....please help. Thank you for posting this.

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