Unable to get Grim's Ghoulish Guitar
Hi everyone! My name is Shawnee and I really like playing The Sims 4. But I have an issue with the Grim's Ghoulish Guitar. I signed up to receive emails from EA about all kinds of stuff and after I c...
Forum Discussion
I did the same and had the issue for months. However after that final step where I signed up and still couldn't get the guitar I contacted ea help and requested a call instead of online chat I got Rommel which not only was he really nice but he was very helpful. I gave him screenshots of what I did and confirming it was all good and confirming I was over the age of 18 he escalated it up and talked with his supervisor and got me a code which finally activated the guitar in my game and now I am good my suggestion would be to contact ea help call center. they were very helpful to me. Good luck!
I will have to try this. The first chat agent made me reinstall the game after clearing my origin cache which took up my evening and didn't fix it but he was nice. Second was Ayushi who clearly wanted to do the absolute least and wanted to end the chat before finding out if their "fix" helped [surprise it didn't at all since it was just doing what I have already did] Then they told me to come here and complain to report it [which duh is why I'm on chat I'm reporting I have this bug and had searched it]. Wish me luck.
Community Highlights
- EA_Cade11 months ago
Community Manager
