When you say 3 Plumbobs icon I assume you mean the icon to the left of the Gallery icon. I get the same thing when I click on it and try and go online with it as I get in Gallery, Unable to go online ... no internet connection. I'll try repairing and see if that helps.
Okay, I tried as I said above connecting via the 3 Plumbobs, that didn't work. I just finished doing the repair and reboot, that didn't work. When I select the community tab in gallery (or 3 plumbobs) it tells me internet connection is required and when I tell it to connect it continues to tell me that it is unable to go online that there is no internet connection. Before the update it didn't do this, afterwards ... which means EA borked something in their update.
No, it doesn't mean EA borked something, it means that you need to do some Basic Connection Troubleshooting. You may also need to Help Origin connect to the Internet.
The Help Origin connect to the internet won't help. Why because Origin itself can connect. It was wanting to download an update to Dragon Age: Origins earlier (something I squashed because Origin updates to DA:O cause problems as my DA:O install was through Steam not Origin). So Origin itself outside of the game works. Its only inside Sims 4 that I have problems and only after yesterdays update.
I also don't see the Basic connection troubleshooting working either, because my connection to the internet really is not the problem especially since Origin can download updates. It's accessing the community tab and the 3 Plumbobs inside the game that are the problem. Both of which worked before yesterdays update.
The three plumbobs IS accessing Origin, the store to be exact. That mean it is connecting to EA servers, the same servers the Gallery needs to use. If you are not willing ot work through the troubleshooting steps, I'm sorry but we're not going to be able to help you get the Gallery or Store working in game. See attached screenshot.
Community Manager
