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adriballer's avatar
adriballer
6 years ago

Unable to make a pet in CAS

Every time I try to create a pet in CAS it glitches and gives me a blank white screen. I’ve tried restarting my computer and updating the game but it still doesn’t change it. I bought this game maybe at Easter and it still won’t work. Does anyone have any other ideas I just want to play the game I payed for. 

pc

1 Reply

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @adriballer

    The reasons may be

    1. Outdated mods and CC,
    Do you have any mods and CC?
    If yes:
    Move the mods folder to the desktop.
    Delete localthumbcache.package file in the game folder
    Fix the game in Origin.
    Origin/Library -right click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Turn on the game to create a new, empty mods folder and to check if a game is working now without mods and CC.
    Check if there are new updated versions of the mods and CC you are using.
    Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method.

    2. Computer problem - for example, too weak graphics card for this add-on.

    Could you post your Computer's DxDiag?
    To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
    You can attach the txt file to your post directly in option "Reply" - not Quick Reply

    I don't work for EA

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