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DaMaskEffect's avatar
DaMaskEffect
New Rookie
6 months ago
Solved

Unable to navigate mouse in game.

I have read all of this fixes for this issue and nothing has worked. When loading the game, the in game mouse glitches. It goes away and comes back in a different area of the screen, when trying to f...
pc
  • DaMaskEffect's avatar
    DaMaskEffect
    6 months ago

    I ended up getting a brand new computer because the issue was not just in Sim 4 it was on my Steam games and the main computer. I unboxed the computer and SURPRISE same issue. Luckily I have found the cause of the issue in case someone else asks. If the screen is a touchscreen (maybe even if it isn't) it is a possibility that the pen sensor for pen and touch support is enabled. Disabling this in Device Manager >Human Interface Device>HID compliant pen has fixed the issue I am having. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

@DaMaskEffect  Did anything change between when the game worked again and when it didn't?  For example, did you open any other apps, or let an update run, or really do anything at all aside from playing?  It seems like the problem is conflicting software, so the question is what was NOT active at first but then started running.

Separately, does it help to switch to DirectX 9 mode?  The option is in the graphics settings, in the lower-right corner.

Please also run a dxdiag and attach it to your reply.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

DaMaskEffect's avatar
DaMaskEffect
New Rookie
6 months ago

When I logged on the mouse worked, but none of my game files loaded and I couldn't actually play. It was like I was starting a new game. I had to come out of the game to see why the files weren't loading. 

I tried in DirectX 9 mode and that made it worse it that is at all possible. 

I attached a few pictures dxdiag. I hope this helps figure it out. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    @DaMaskEffect  I need the entire dxdiag, saved as a .txt file.

    I'm not sure why your saves wouldn't load in a clean boot, unless you also moved the Sims 4 user folder.  It would be fine if you did, but if you restored it and the problem came back, that explains what changed.  On that note, if you have any files in ConfigOverride, inside Documents > Electronic Arts > The Sims 4, please remove them.

    • DaMaskEffect's avatar
      DaMaskEffect
      New Rookie
      6 months ago

      I ended up deleting the saved game, so that was not the issue. Right now I have no CC or any games on it. I noticed the other day that is is not just Sims it is any game that I try to play. I have updated my AMD driver and that has seemed to make it worse. 

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 months ago

        @DaMaskEffect  Your dxdiag lists a couple of generic Windows errors, so please run some basic checks of your Windows system files:

        • Hit Windows key-X
        • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
        • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
        • The system will start validating soon. If it throws an error, please list it here
        • After it reaches 100%, hit Windows key-X again
        • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
        • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
        • Post the message you receive here

        Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

        Please also do a clean uninstall of the AMD graphics driver, and reinstall the one Lenovo offers rather than the newer and more generic one from AMD.  The Lenovo-provided driver is new enough to be compatible with most games, and it would likely be tailored to your system in a way that the generic driver cannot be.  Here's how to clean-uninstall:

        https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

        You can find the Lenovo driver here:

        https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/yoga-series/yoga-7-2-in-1-16ahp9/83dm/downloads/driver-list/component?name=Graphics%20Card&id=417FF180-3E19-4905-B85C-2701D4E341AF

        Finally, the EA App is crashing, so please uninstall it with Revo Uninstaller (the free version is fine), using the Intensive scanning method.  Restart your computer before reinstalling the App.

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