Forum Discussion

pickapon's avatar
pickapon
Rising Adventurer
1 year ago
Solved

Unable to play/repair/download Sims 4

This has been an ongoing issue since July. Sometimes it fixes itself but then other days it reverts to this same issue. I posted previously about this issue but had no feedback that solved it. Produ...
pc
  • pickapon's avatar
    pickapon
    1 year ago

    I think I've found the root of the problem... it's a hardware issue.

    I had my gf take a look at my PC and it seems my D drive is failing. It's started crashing and reloading more often, which could be why it wouldn't allow me to update TS4.

    Thanks for the input, I appreciate it :-)

    Seems like I need a new PC :-(

puzzlezaddict's avatar
puzzlezaddict
Hero+
1 year ago

@pickapon  Please post a screenshot of the error you're seeing.  Please also let me know what antivirus you use and whether you've set any exceptions for Sims 4 or the EA App.

pickapon's avatar
pickapon
Rising Adventurer
1 year ago

I've taken a screenshot from my previous post to demonstrate the error. I use Bitdefender antivirus but I'm unsure whether to see if there's expections for Sims 4 or not

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @pickapon  This error is antivirus-related, as far as I've seen, so that's the first place to look.  Here's how to set exclusions:

    https://www.bitdefender.com/consumer/support/answer/13427/

    You'd want to exclude TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64; or the entire folder they're in.  It's also worth adding an exception for EADesktop.exe.  You may need to repair Sims 4 with Bitdefender temporarily disabled before the game-related executables appear.

    • pickapon's avatar
      pickapon
      Rising Adventurer
      1 year ago

      Just had a look and that's not fixed the problem unfortunately. I'm unable to update to the latest version of Sims 4 either

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        1 year ago

        @pickapon  So you can't repair Sims 4 with Bitdefender compltely disabled?  If so, please uninstall it (if it's not currently installed), create a new folder for Sims 4, and try installing there, with Bitdefender still disabled.  The folder should be on the root level of the drive of your choice, for example C:\Games is fine, but not C:\Program Files\Games.  Here again, as long as you don't do anything else at the same time, your computer should be safe, and you can reenable Bitdefender after you test the game.

        Repairing or reinstalling would automatically give you the newest version of Sims 4; no need to update after that.

Recent Discussions