Forum Discussion

4 years ago

Solved

Unable to start because game data is missing

Hi, I am trying to play Sims 4. I only have the base game installed right now but do have some expansion packs. I keep getting this error [de4ee14f:29f00e76:00000000:4b0d852b] I have uninstalled ...

puzzlezaddict
4 years ago
@smooshnoosh Yes, it's easy enough. Scroll down a bit here:

https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

Be sure to grab any files you might want from OneDrive first: for example, it might hold Sims 4 content or other important documents. When you unlink or stop syncing, and maybe also when you uninstall OneDrive, sometimes your files will end up only in OneDrive and not on your hard drive. You could drop the files you want to keep into any folder that isn't currently being synced (e.g. Downloads) before uninstalling OneDrive, then restore them afterwards.

puzzlezaddict

Hero+

4 years ago

@smooshnoosh Pleasae move the entire Sims 4 user folder out of Documents\Electronic Arts and onto your desktop. Then try to play. If the game loads, a clean folder will spawn with no content; you can worry about adding back your saves and other content later, but for now, just make sure a new save works.

if you get the same error, please let me know what antivirus you use. Please also run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

smooshnoosh

4 years ago

@puzzlezaddict Hi, thanks for responding.

When I tried to move the file onto my desktop, I get an error saying Error 0x8997916A: the cloud file provider is not responding.

I did close Origin to see if it would fix that but it did not.

I am using Windows Defender Antivirus.

I have attached the DxDiag to this post.

DxDiag.txt99 KB

puzzlezaddict
Hero+
4 years ago
@smooshnoosh It sounds like OneDrive might be the issue here: the error you got means it's having trouble syncing, which could also mean Sims 4 isn't able to write to a synced folder like the user folder in Documents. Anyway, try pausing OneDrive's syncing:

https://support.microsoft.com/en-us/office/how-to-pause-and-resume-sync-in-onedrive-2152bfa4-a2a5-4d3a-ace8-92912fb4421e

Once you do that, it's a good idea to disable its syncing of Documents entirely, since that's likely what caused the problem in the first place.

https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85
- smooshnoosh
  4 years ago
  @puzzlezaddict Oh my gosh, it worked!! Thank you so much!
  
  Is there a way to just remove OneDrive entirely? I don't really want to be pausing it every 24 hours!
  - puzzlezaddict
    Hero+
    4 years ago
    @smooshnoosh Yes, it's easy enough. Scroll down a bit here:
    
    https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0
    
    Be sure to grab any files you might want from OneDrive first: for example, it might hold Sims 4 content or other important documents. When you unlink or stop syncing, and maybe also when you uninstall OneDrive, sometimes your files will end up only in OneDrive and not on your hard drive. You could drop the files you want to keep into any folder that isn't currently being synced (e.g. Downloads) before uninstalling OneDrive, then restore them afterwards.

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