Unrecognized Video Card-Sims 4, New Laptop
Hi, I know this question has been posted before but I wanted to see if someone could help with my exact circumstances. I had an HP X360 convertible which broke over the weekend. I played the Sims 4 a...
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@puzzlezaddictThank you for the help! I am hoping to avoid buying a new laptop but I have until the 8th to return this if it comes to that. I tried to follow the directions you provided but when I got to the file path and searched for 5916, no results returned.
@cocoelf12 That's strange. I double-checked, and the entry should be there. This is a fully patched game? And you did open graphicscards, and not graphicsrules? The first is a list of cards; the second is how to apply the settings.
Regardless, you should be able to add the proper line yourself. Scroll down to almost the end of the file and look for this:
If the Intel 620 is listed, just change the device ID, to the left of the word Intel in the screenshot, to 3EA0 (again, that's a zero). If it's not there, copy this line into this section of the file:
card 0x3EA0 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
so that it looks like the screenshot above, but with your own card's ID.
And whether you want a different laptop is entirely up to you, but again, this one is not really suitable for gaming. Hopefully, you'll get what you want out of it, but that might not be possible, depending on the packs you install and your expectations for how well the game runs.
Edit: When dealing with one issue, please don't double-post. (It's not a big deal, but having two separate conversations going makes troubleshooting more complicated.) I just saw your post in the master thread, where I'd have merged this one if you hadn't also been asking a second question about your computer. The answer is the same though—you need to manually add your card to the database.
@puzzlezaddict Thank you, that was my issue I didn't open the graphicscards. Upon opening the game, it doesn't seem like it changed anything though. Maybe I do just need to return the laptop. What's strange is I was playing on an HP laptop previously with the same graphics card and it looked much better. I appreciate your help, sorry for double posting.
@cocoelf12 No worries about the double post; it happens a lot.
You can try deleting options.ini from your game folder to reset the graphics settings. Once the file has respawned, now with your card added to the database, things may look better. And then you can fiddle with the settings further until you get what you want.
As for returning it, whether you can find something better will depend on your budget. If you want me to look, I'd be happy to do so; just let me know what you'd be willing to spend.
@puzzlezaddictI will try as you suggested and see if it helps! I purchased this for $540 with tax. I wanted to only spend $500 as I only really use a laptop for Netflix, random browsing and occasional Sims. I would spend more for a quality laptop but I think I'd have to put a max at like $750..
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