Unsupported graphics card
I'm getting an error message that i have an unsupported graphics card. I'm playing va EA. it was working fine before but ever since I've gotten that error message it moves extremely slow.
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Hopefully this is correct, Thanks for your help.
CPU: AuthenticAMD
Brand: AMD FX(tm)-6300 Six-Core Processor
Family: 15
Model: 2
Cores: 3
HT: 1
x64: 1
Memory: 8174MB
Free memory: 3808MB
VA space: 134217728MB
User:
Computer:
=== Graphics device info ===
Number: 0
Name (driver): Microsoft Basic Render Driver
Name (database): Microsoft Basic Render Driver [Found: 1, Supported: 0]
Vendor: Microsoft
Chipset: Vendor: 1414, Device: 008c, Board: 00000000, Chipset: 0000
Driver: d3d10warp.dll, Version: 10.0.19041.3570, GUID: D7B71AF4-43CC-11CF-426E-616AAFC2C735
Driver version: 3570
Monitor: \\.\DISPLAY1
Texture memory: 1021MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f -bc4 -bc5 -rawz -intz
@NajNaj4 That section of Config.log definitely shows the problem: either your computer doesn't have a proper graphics driver installed, or Sims 4 can't use it. That's why it's using the Microsoft basic driver instead.
This is usually fixed by reinstalling the driver, with or without removing the current one first. But I can't tell you whether the latter is necessary or what driver to use without a dxdiag.
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