Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

URGENT Red, white and question marks on my Sims.

Hi, I started to play my game one day and my sim and all other sims have red, white and question marks all over their body and face.  I have played the game on my laptop since launch so I know the ...
pc
crinrict's avatar
crinrict
Hero+
11 years ago

CC = Custom content = Third party content.

Try right clicking on the game and choose repair game.

Klaramira's avatar
Klaramira
7 years ago

Hi, it's me again,

       For me, these red and white dots on my sims are only happening when my sim is wearing something involving the Get To Work pack. And I don't know why?

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @Klaramira 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

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