@BabyKitsch Your computer's graphics driver is somewhat old, and that section of the dxdiag is missing some info too. Plus the dxdiag crashed while running. So even though it's unlikely to cause your problems with Crystal Creations, it would be best to start with a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, download the newest-available driver from Nvidia:
https://www.nvidia.com/Download/driverResults.aspx/230093/en-us/
Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart afterwards and before doing anything else.
For the Sims 4 issue itself, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account. You'll be able to open Sims 4 without reinstalling anything, but your saves and other user data won't be available. That's fine for now and part of the purpose of this test. Please let me know both whether the Crystal Creations content works and what game version you see in the .txt file and at the Main Menu.
