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@KaderkovaViktori I don't think you're necessarily doing anything wrong. The error points to a location in your computer's registry, but it's not clear whether the registry entry is corrupt or just can't be used by your computer. Since deleting registry entries is a dicey prospect, it's better to approach from the other angle first.
Click the Windows key, write cmd in the search bar, and Command Prompt should appear. Choose the "Run as administrator" option. In the window that appears, copy and paste msiexec and enter. Normally, a window will appear with the header "Windows Installer." If it appears, restart your computer and try again to install the VC++ runtimes. If it doesn't appear, enter these commands in the Command prompt window, one at a time:
msiexec /unregister
msiexec /regserver
Then enter msiexec again, and you should see the installer window. (Let me know if it doesn't appear.) Then restart and try to install the runtimes again.
If you still can't install the runtimes, make sure the Windows Installer is running. Hit Windows key-R and enter services.msc in the run box. In the window that appears, scroll down to Windows Installer, right-click and select Properties, and make sure the "Startup type" is Manual. The installer itself can be stopped, that's fine, but if it says "Deactivated," let me know. Otherwise, click Start or Restart, make sure its services status says "Running," then try to install the VC++ runtimes, this time without restarting your computer first.
Whenever installing the runtimes, be sure to try both the installers you downloaded from Microsoft and the ones in the Sims 4 program files.
- 5 years ago@puzzlezaddict I did everything what you wrote me in the first text but when i opened the services.msc and scroll down to Windows Installer it was not there I really didn't see it, it was there Update, Time, Search but Installater it was not there so now i dont know what to do
- 5 years ago@puzzlezaddict and I do not understand the last text you wrote about the when i installing the runtimes and about the Sims 4 program fies, can you please explain it to me
- puzzlezaddict5 years agoHero+
@KaderkovaViktori Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Please also post a screenshot or two of the list of services you see.
The part about trying to install the runtimes from the Sims 4 program files is the same as before—running the installers located here:
Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2019\redist
- 5 years ago@puzzlezaddict sure here is the screen
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