vc_runtimeMinimum_x86

@KaderkovaViktori  The screenshot didn't come through.  The dxdiag did, but it's missing some info because it crashed while running.  Please run a couple of basic checks on your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Then run a new dxdiag and post the screenshot of the list of services.

@puzzlezaddict it showed me
Error: 740
Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks.
PS C:\Users\HP>
but it ok i dont know how can i download the sims anymore it showing me the same problem but i give up with the sims, but thank you for your time maybe i will want play the sims 4 sometime but now i give up with it

@KaderkovaViktori  The error you listed is what happens when you choose the regular version of PowerShell rather than the administrator one.  It's a common mistake and easily fixed by choosing the option with "(administrator)" in the name.

If you'd like to try to troubleshoot this more, let me know.