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logionX's avatar
logionX
Legend
5 years ago

Very high CPU usage while repairing game in origin

After I closed down the sims4 I had trouble starting it again in orgin, it kept crashing when trying to load the intro. I looked in event manager and it said application error (dxgi.dll_unloaded), wh...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@logionX  Origin is causing it, because Origin likes to be difficult.

Seriously though, this is a known issue with a few workarounds, none of which work for everyone.  The next time you run a repair, you can try any or all of them:

  • Set exceptions for Origin.exe and TS4_x64.exe in your antivirus
  • Disable the Origin Client Service and Web Helper Service, which you can find in the Task Manager after opening Origin
  • Disable hardware sharing within Origin
  • Set Origin to only use one or two CPU cores: open the Task Manager, click the Details tab, right-click the Origin.exe entry, and choose "Set affinity"

The last option will likely make the repair process take longer, but at least your system shouldn't lock up while it's running.

  • logionX's avatar
    logionX
    Legend
    5 years ago

    Thanks for the reply.

    Origin and it's services have already been added as "allow access" by my antivirus (Norton 360) and TS4_x64.exe.

    I will try your other solutions but if I had to guess this sounds like a driver issue to me, because I have not encountered this before (which could hint that a windows update or origin update have caused it). I submitted a error report through origin in case it is.

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