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rakk7012's avatar
rakk7012
4 years ago
Solved

video card error

Hi guys, my game can't start, always show the video card error. I have followed the advice on the internet, but it still can't start. How can I do?
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @rakk7012  Given the new errors, run a repair install of Windows:

    https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

    If you use the option that lets you mount the ISO internally, you won't need a USB stick or anything else.  This process should preserve all your user data, but if you get to step 13 and do NOT see the option to "keep personal files and apps," back out of the process and start again.

    Once you've run the repair install, please update your graphics drivers to the newest available versions, the same ones I linked in this post:

    https://answers.ea.com/t5/Technical-Issues-PC/video-card-error/m-p/11386654#M231388

    You don't need to clean uninstall your current drivers beforehand.  Install the Intel driver first, then restart, then install the Nvidia driver and restart again.  Run each installer as an admin: right-click on the download and select "Run as administrator."

rakk7012's avatar
rakk7012
4 years ago

@puzzlezaddict Sorry, I followed your step now because I was busy a few days.

I don't know if this is the right way to install VGA driver. VGA driver has two downloads, I install them together in safe mode and restart the computer. 

After restarting the computer I reset the NVIDIA driver sets and start the game, but it shows the same error, and then I  save the DxDiag file.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@rakk7012  Given the new errors, run a repair install of Windows:

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

If you use the option that lets you mount the ISO internally, you won't need a USB stick or anything else.  This process should preserve all your user data, but if you get to step 13 and do NOT see the option to "keep personal files and apps," back out of the process and start again.

Once you've run the repair install, please update your graphics drivers to the newest available versions, the same ones I linked in this post:

https://answers.ea.com/t5/Technical-Issues-PC/video-card-error/m-p/11386654#M231388

You don't need to clean uninstall your current drivers beforehand.  Install the Intel driver first, then restart, then install the Nvidia driver and restart again.  Run each installer as an admin: right-click on the download and select "Run as administrator."

  • rakk7012's avatar
    rakk7012
    4 years ago


    @puzzlezaddict   I repaired install the windows 10 and install the latest intel driver, NVIDIA driver, then restart the computer.

    I install the Origin and the sims4,then reset the NVIDIA driver set,then I restart the computer and start the game. 

    Suddenly, It can play! But I just install the game (expansion is not yet).

    How it works?Just repaired the windows 10? It is magic. 

    Thanks you very much🙂

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @rakk7012  Yes, it looks like the repair install fixed some issues with Windows that sfc couldn't reach and didn't even identify.  That happens sometimes.

    You can certainly install your packs now; there really shouldn't be any issues running them once the base game works.

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