Forum Discussion

11 years ago

Video Card for sims 4

Need Help!!! So I downloaded VMWare on my macbook pro for the game sims 4 I did everything right, but when I clicked on the game to load I got an error code saying "Unable to start: Can't run the si...

Anonymous

11 years ago

Hello,

Could you post a DxDiag report please?

http://help.ea.com/en/article/how-to-gather-dxdiag-information/

Thanks,

Cody

laurenswish89
11 years ago
------------------
System Information
------------------

Spoiler

Time of this report: 9/26/2014, 23:02:24
       Machine name: LAUREN-PC
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
           Language: English (Regional Setting: English)
System Manufacturer: VMware, Inc.
       System Model: VMware Virtual Platform
               BIOS: PhoenixBIOS 4.0 Release 6.0
          Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, ~2.5GHz
             Memory: 1024MB RAM
Available OS Memory: 1024MB RAM
          Page File: 640MB used, 1406MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
          Card name: Standard VGA Graphics Adapter
       Manufacturer: (Standard display types)
          Chip type: V M ware, Inc. VBE support 2.0
           DAC type: 8 bit
         Device Key: Enum\PCI\VEN_15AD&DEV_0405&SUBSYS_040515AD&REV_00
     Display Memory: n/a
   Dedicated Memory: n/a
      Shared Memory: n/a
       Current Mode: 1280 x 800 (32 bit) (1Hz)
       Monitor Name: Generic Non-PnP Monitor
      Monitor Model:
         Monitor Id:
        Native Mode:
        Output Type:
        Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
     Driver Version: 6.1.7600.16385
        DDI Version: unknown
       Driver Model: unknown
Driver Attributes: Final Retail
   Driver Date/Size: 7/13/2009 16:38:47, 15360 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
Device Identifier: {D7B71B4D-4745-11CF-1C36-B539AEC2CB35}
          Vendor ID: 0x15AD
          Device ID: 0x0405
          SubSys ID: 0x040515AD
        Revision ID: 0x0000
Driver Strong Name: Unknown
     Rank Of Driver: Unknown
        Video Accel:
      Deinterlace Caps: n/a
       D3D9 Overlay: n/a
            DXVA-HD: n/a
       DDraw Status: Not Available
         D3D Status: Not Available
         AGP Status: Not Available

-------------
Sound Devices
-------------
            Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_15AD&DEV_1975&SUBSYS_15AD1975&REV_1001
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7600.16385 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/13/2009 17:07:00, 350208 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (High Definition Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7600.16385 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/13/2009 17:07:00, 350208 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x15AD, 0x0774
| Matching Device ID: usb\root_hub
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x0E0F, 0x0002
| | Location: Port_#0002.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
|
+ HID-compliant mouse
| Vendor/Product ID: 0x0E0F, 0x0003
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x0E0F, 0x0003
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 130.1 GB
Total Space: 153.5 GB
File System: NTFS
      Model: VMware, VMware Virtual S SCSI Disk Device

      Drive: D:
      Model: NECVMWar VMware SATA CD01 ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) PRO/1000 MT Network Connection
Device ID: PCI\VEN_8086&DEV_100F&SUBSYS_075015AD&REV_01\4&B70F118&0&0888
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&C2
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&BA
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B2
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&AA
   Driver: n/a

     Name: LSI Adapter, SAS 3000 series, 8-port with 1068
Device ID: PCI\VEN_1000&DEV_0054&SUBSYS_197615AD&REV_01\4&2732702B&0&00A8
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_15AD&DEV_1977&SUBSYS_197715AD&REV_09\4&B70F118&0&1088
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&C1
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B9
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B1
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&A9
   Driver: n/a

     Name: Standard AHCI 1.0 Serial ATA Controller
Device ID: PCI\VEN_15AD&DEV_07E0&SUBSYS_07E015AD&REV_00\4&B70F118&0&2888
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&C0
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B8
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B0
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&A8
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&C7
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&BF
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B7
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&AF
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_15AD&DEV_0790&SUBSYS_079015AD&REV_02\3&18D45AA6&0&88
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_7191&SUBSYS_00000000&REV_01\3&18D45AA6&0&08
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&C6
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&BE
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B6
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&AE
   Driver: n/a

     Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\VEN_15AD&DEV_0774&SUBSYS_197615AD&REV_00\4&B70F118&0&0088
   Driver: n/a

     Name: Intel 82443BX Pentium(R) II Processor to PCI Bridge
Device ID: PCI\VEN_8086&DEV_7190&SUBSYS_197615AD&REV_01\3&18D45AA6&0&00
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&C5
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&BD
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B5
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&AD
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_15AD&DEV_0770&SUBSYS_077015AD&REV_00\4&B70F118&0&1888
   Driver: n/a

     Name: Intel(R) 82371AB/EB PCI Bus Master IDE Controller
Device ID: PCI\VEN_8086&DEV_7111&SUBSYS_197615AD&REV_01\3&18D45AA6&0&39
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&C4
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&BC
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B4
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&AC
   Driver: n/a

     Name: Base System Device
Device ID: PCI\VEN_15AD&DEV_0740&SUBSYS_074015AD&REV_10\3&18D45AA6&0&3F
   Driver: n/a

     Name: Intel 82371AB/EB PCI to ISA bridge (ISA mode)
Device ID: PCI\VEN_8086&DEV_7110&SUBSYS_197615AD&REV_08\3&18D45AA6&0&38
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&C3
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&BB
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&B3
   Driver: n/a

     Name: PCI Express standard Root Port
Device ID: PCI\VEN_15AD&DEV_07A0&SUBSYS_07A015AD&REV_01\3&18D45AA6&0&AB
   Driver: n/a

     Name: Standard VGA Graphics Adapter
Device ID: PCI\VEN_15AD&DEV_0405&SUBSYS_040515AD&REV_00\3&18D45AA6&0&78
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7600.16385
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7600.16385
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7600.16385
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7600.16385
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7600.16385
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7600.16385
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7600.16490
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7600.16385
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7600.16385
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7600.16490
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7600.16490
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7600.16385
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7600.16490
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7600.16385
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7600.16385
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7600.16385
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7600.16490
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7600.16385
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7600.16490
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7600.16385
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7600.16490
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7600.16385
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7600.16385
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7600.16490
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7600.16490
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7600.16385
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7600.16385
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7600.16385
File writer,0x00200000,1,0,qcap.dll,6.06.7600.16385
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7600.16385
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7600.16385
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7600.16385
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7600.16385
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7600.16490
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7600.16385
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7600.16385
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7600.16385
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7600.16385
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7600.16385
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7600.16385
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7600.16385
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7600.16385
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7600.16385
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7600.16385
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7600.16385
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7600.16490
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7600.16490
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7600.16490
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7600.16490
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7600.16385
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7600.16385
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7600.16490
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7600.16490
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7600.16490
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7600.16385
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7600.16385
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7600.16385
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7600.16490

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7600.16385
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7600.16490
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7600.16385
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7600.16385
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7600.16385

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
PCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7600.16490
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7600.16490
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7600.16490
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7600.16490

Audio Capture Sources:
Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7600.16385

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7600.16385
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7600.16385

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7600.16490

WDM Streaming Capture Devices:
HD Audio Microphone,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

WDM Streaming Rendering Devices:
HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7600.16385
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7600.16385

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7600.16385

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7600.16385
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7600.16385

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7600.16385
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7600.16385
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7600.16385
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7600.16385

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7600.16385

Audio Renderers:
Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7600.16490
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7600.16490
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7600.16490
DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7600.16490

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
- Anonymous
  11 years ago
  Hello,
  I think the issue you have is related to the VMWare software you're using. Your DxDiag information says your video card is a "Standard VGA Graphics Adapter", whereas you actually have an Intel HD 4000 chip. As far as I know, the game will search your system's information (including video card) in a similar way to how the DxDiag report does, therefore because the game does not recognise the "Standard VGA Graphic Adapter" as a result of using VMWare, it thinks you don't have a supported graphics card.
  I'll see if I can get some specific Mac-related help here.
  I hope this helps and keep simming,
  
  Cody
  - Anonymous
    11 years ago
    Hello
    I am supposed to be the Mac help, although I will first say that VMware is not an area of expertise! Fortunately I know someone who deals with Macs all the time and frequently uses VMware so I have asked some questions about this. I am sorry it has taken me so long to post about it.
    OK, the first thing you should check is the settings being used by your VM software. You should be able to customise VM quite a lot - for example you can tell it how much RAM to access and that sort of thing. You should also be able to check in the settings that the VMware is using the right graphics card. If your machine has more than one graphics card, for example, it may be trying to use the wrong one.
    Another thing you could try is to go to the relevant website for the graphics card that you want the VM to be using and download the correct, up-to-date drivers for that card and install them yourself. This will rule out the possibility that the VM is using outdated drivers or having problems getting the updates.
    If you continue to have problems then you might be able to get some help from the manufacturers of your VM software.
    For Mac-specific help with running the game on VM, I would recommend that you post in the Mac section of the official Sims forums (yes, it is within the Sims 3 area but it is the only Mac area available on that forum so people talk about TS4 there as well). There are some people there who have far more technical expertise than I do, including some who use VMware on their Macs. This link will take you to what I think is the most relevant thread to start off with: http://forums.thesims.com/en_US/discussion/777470/the-sims-4-on-boot-camp-virtual-machines
    Good luck!
    Caspin

About The Sims 4 Technical Issues - PC

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