Hello.
We think this is resolved now. If anyone is still unable to connect to the website gallery, please let us know.
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.21
What expansions, game packs, and stuff packs do you have installed? This is about the Online Gallery, not about what's in my game.
Steps: How can we find the bug ourselves? In a web browser navigate to https://www.ea.com/games/the-sims/the-sims-4/pc/gallery
What happens when the bug occurs? And I quote: "Oops, Something has gone Wrong! Please Try Again Later".
What do you expect to see? The Gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
Wow, what a terrible bug reporting template.
Here is the issue.
In a web browser navigate to https://www.ea.com/games/the-sims/the-sims-4/pc/gallery
If you are not logged in the page will display correctly.
If you login the page just displays this picture "https://www.ea.com/bundles/eathesims/dist/images/error-404.png" along with this message "Oops, Something has gone Wrong! Please Try Again Later".
Online Gallery works correctly if I am not logged in.
Online Gallery works correctly if "Maxis Curated" is selected and I'm not logged in.
Online Gallery does not work if "Maxis Curated" is not checked or if you are logged in.
Online Gallery broke for me on the 25th of January, 2020.
Gallery on Xbox works for me.
What do I need to do to get the Online Gallery to work?
I've tested this in Firefox, Chromium and Google Chrome. I have cleared my browser cache on Firefox (the only browser I normally use) and I also tested with Chromium (fresh install, never used before) and Google Chrome (fresh install, never used before).
Online Gallery only works if I am logged out and "Maxis Curated" is selected. Web browser does not matter.
I am in the United States @crinrict. Yes I am still having the same issues today with the online gallery. If I am logged out it works fine as long as Maxis Curated is checked. Unchecking that makes the page ask me to login. Once logged in the online gallery breaks and displays the picture with the "Oops" message.
The gallery on Xbox is still working correctly for me.
Thank you for your consideration of these issues.
Community Manager
.png){kind=link}