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nijikyo's avatar
11 years ago
Solved

Weird Colorful stripes appear in Sims 4!

Please Help!? These strange colourful strips keep appearing in my game!?

  • Anonymous's avatar
    Anonymous
    11 years ago

    @nijikyo

    Okay so the good news is your drivers are indeed sorely out of date. Your graphic card is ancient so you won't be able to play with a very high quality of graphics but if you update your drivers you should see a notable improvement. Download the drivers from there:

    http://www2.ati.com/drivers/amd-catalyst-15.7-with-dotnet45-win7-32bit.exe

    Install, reboot and try launching the game again. Tell us if it helps! 🙂

6 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    @nijikyo

    Straight off the bat this would either suggest outdated drivers for your graphic card, or custom content messing up with your game (less likely).

    Let's see if a DXDiag reveals anything. 🙂

    To gather a DXDIAG on your computer, please follow the steps below:
    1.  Press and hold the Windows key and the letter R on your keyboard
    2.  You will see a Run box in the lower-left corner of your screen
    3.  Type dxdiag in the text field
    4.  Click OK
    5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
    6.  If your computer has a 32-bit version of Windows, that button will not be available

    64-bit Users will notice the "Run 64-bit DxDiag" button in the bottom-left next to "Help" and should click it once it becomes available.  32-bit Users will not have this as a visible option.
    Once you have an open DXDIAG report, there are several pieces of information that are especially helpful in pinpointing the cause of game performance issues:
      • The main page of the DXIDAG is the System tab. On the System tab, make a note of what is written next to Operating System, Processor, and Memory. Those three pieces of information are the key components of the System tab.
      • Next, click on the Display tab. On the Display tab (seen in the screenshot below) please note the information written next to the word Name. Finally, on the right-hand side of the Display tab is a Drivers heading. Please note what is written next to the word Date.

    If you have any trouble reading the DXDIAG file yourself, you can save all the DXDIAG info as a text file and send it to an EA advisor for more assistance.

    7.  Click the Save All Information button, found on the bottom of the DXDIAG report
    8.  Save this text file to your Desktop if possible, then go to hastebin.com and copy the contents of the file.
    9. Give us the link of the paste in a reply to this thread. 🙂
  • Anonymous's avatar
    Anonymous
    11 years ago

    @nijikyo

    Okay so the good news is your drivers are indeed sorely out of date. Your graphic card is ancient so you won't be able to play with a very high quality of graphics but if you update your drivers you should see a notable improvement. Download the drivers from there:

    http://www2.ati.com/drivers/amd-catalyst-15.7-with-dotnet45-win7-32bit.exe

    Install, reboot and try launching the game again. Tell us if it helps! 🙂

  • nijikyo's avatar
    nijikyo
    11 years ago
    Thank you for your help, but I've decided to play it on a newer laptop, where it works fine, but thank you anyway!!

    Sorry for the time
  • Anonymous's avatar
    Anonymous
    11 years ago

    @nijikyo

    Remember for your new laptop to keep your drivers updated! You should be able to find the newest drivers on your manufacturer's website, in their support section. 😉

    Enjoy your game!

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