Weird visual glitching
Platform: Windows 11 Which language are you playing the game in? English How often does the bug occur? Very often What is your current game version number? 1.109.185.1030 DX11 What expansions, g...
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@sw33tpinkbabi It's not a reported issue, as far as I've seen, but that doesn't mean you're the only one affected. If you'd like to post this as DX11-related feedback, please do so here:
https://answers.ea.com/t5/PC/DirectX-11-Technical-Issues-and-Feedback-Thread/td-p/14022619
EA is actively monitoring that thread, so someone should see your post whether you get a direct reply or not.
Aside from a dxdiag, I'd suggest posting any current (post-DDU) error you see in the Reliability Monitor that you can confirm happened when you were running Sims 4. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right. You can right-click an error name (at the bottom of the screen) and select "View technical details" to get more information. Everything is timestamped, although be sure to double-check the time in the technical details in case the one on the chart is incorrect, as happens sometimes.
For the white screen, does it happen if you launch the game in windowed mode? The option is with the other graphics settings.
If that doesn't help, try shutting down any other apps you normally use before launching Sims 4. Disable the EA App in-game overlay as well; the option is under Settings > Application.
@puzzlezaddict I checked the Reliability Monitor and there are no errors that occur during the times I’ve played The Sims. I’ve only seen 1 or 2 over the past two days that are related to a Windows Update item but they occur when the device is sleeping.
I’m at a loss here, because I’m still noticing lighting glitches. They’re a little different than the ones in the video I posted previously, but they still only occur at specific in game camera angles and even while the game is paused.
I have checked every event in Event Viewer and there is nothing to indicate anything wrong with hardware or drivers. The issue remained throughout all the driver updates, uninstalls and reinstalls.
Thanks for your help.
@sw33tpinkbabi I don't know what to tell you, unfortunately. You could try an older driver; the Nvidia download page has drivers going back to March. You'd need to DDU the current driver in order to install an older one, but you can install a newer one than whatever is already present over the top without DDU. So if you want to try a few different versions, start with the oldest that would work for you and go forward from there.
You can also try a clean boot if you're interested:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. If this helps, selectively reenable services until the problem returns, and you'll know what's interfering.
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