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infeqted0's avatar
infeqted0
5 years ago
Solved

When starting, black screen shows up and the game closes

So I have problem that when I try to start TS4, black screen shows up and the game minimalizes after a few seconds. When I try to open the minimalized one, white screen appears and then goes minimali...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @infeqted0  Just so you know, if you did reinstall Sims 4, you could preserve your saves and other data.  But I don't think that's necessary at this point.

    Please try launching the game in windowed mode.  Open your Origin game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, enter -w in the command line box, and save.  Then see whether the game works.

    If it doesn't, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@infeqted0  Just so you know, if you did reinstall Sims 4, you could preserve your saves and other data.  But I don't think that's necessary at this point.

Please try launching the game in windowed mode.  Open your Origin game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, enter -w in the command line box, and save.  Then see whether the game works.

If it doesn't, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • infeqted0's avatar
    infeqted0
    5 years ago

    It worked! I launched the game in the window, just like you said. I hope the problem won't occur again.

    Thank you really much!

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