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@LadyT29138 Please move your entire Sims 4 user data folder out of Documents\Electronic Arts and onto your desktop. Open your Origin game library, right-click on the Sims 4 icon, and select Repair. Then launch the game, which will create a new Sims 4 folder. Don't add anything to it yet.
Start a new save, play for a bit, save, quit, open the game again, and see whether you can still play that save. If you can, then try moving one of the backup saves from before into the new user data folder. Again, don't add anything else aside from the one save you're testing.
try everything and still will not work
- puzzlezaddict6 years agoHero+
@LadyT29138 Does the new save work?
- 6 years agoNo. I still trying
- puzzlezaddict6 years agoHero+
@LadyT29138 Please clear Origin's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then restart your computer, and repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. Go into Documents\Electronic Arts and move the Sims 4 folder to the desktop, or delete it if it doesn't have anything you want in it. (You may need to change its name to move it to the desktop, if your old folder is still there.) Try to start another new save, and let me know whether it works.
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