Forum Discussion

FreeToBeMae's avatar
FreeToBeMae
3 years ago
Solved

White Screen Troubles

Please help me! I've been having white screen troubles for almost three years and I'm reaching my breaking point. Here's how it usually happens: 1. Start the game 2. Loads fine 3. Play game, game...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @FreeToBeMae  I actually wanted the .txt file, as you provided, not just a screenshot of the initial output.  Anyway, please try updating the driver for your graphics chip.  The driver is from January 2020, and the Sims 4-related errors in your dxdiag could easily be related to an outdated graphics driver.  You can find the newest driver provided by Intel here:

    https://www.intel.com/content/www/us/en/products/sku/80815/intel-core-i54590-processor-6m-cache-up-to-3-70-ghz/downloads.html

    You'll want the one that includes support for Windows 10 and is dated February 5, not the slightly newer driver for Windows 7 and 8.1 only.  Run the installer as an admin: right-click on the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

FreeToBeMae's avatar
FreeToBeMae
3 years ago

Hi, I'm sorry it took so long to reply. I ended getting an error message when I tried to install the new driver. I went to the website to see why I was getting an error message. Here are the findings. I've decided against doing a clean reinstall. I'm looking to see what the computer manufactuer's (HP) drivers are available, but from what i remember HP doesn't have or offer any new drivers. I usually check every 6 months just to make sure and the last time there was nothing, but i'll double check. But I'm guessing that I'm going to live with this problem forever. 😕

https://www.intel.com/content/www/us/en/support/articles/000005469/graphics.html

FreeToBeMae's avatar
FreeToBeMae
3 years ago

So I actually was able to update the driver, but I'm now I'm testing to see how the game works..

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,954 PostsLatest Activity: 2 hours ago