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TheLazyDin0's avatar
TheLazyDin0
3 years ago
Solved

Why are the new sims 4 packs I just bought not downloading properly

I just bought Dine out yesterday and let it download. I opened my game and the pop up you’d normally see when buying a new pack or kit didn’t show up, I did get a pop up saying that I had content tha...
pc
TheLazyDin0's avatar
TheLazyDin0
3 years ago

@roberta591 It doesn't say that I don't own it just that its not installed I've tried to repair the app and the game and neither worked  when I re-download the packs/kits and clear the cache they no longer show up as installed I've cleared the cache without downloading the packs and the same result I've restarted the game and the app and nothing has worked, Thank you though 🙂

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@TheLazyDin0  Please clear the EA App's cache and then repair the game before trying to download the packs.  You can download by clicking on the Sims 4 icon in your game library and selecting Manage > Manage Add-ons, then finding the packs on the list.

If that doesn't help, try reinstalling Origin and downloading the packs from there.  You don't need to uninstall the EA App; just don't try to run both of them at the same time.

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

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