Forum Discussion

LDB123Ali's avatar
LDB123Ali
6 years ago

Why can't I play my expansion pack!

I am having trouble opening my new Sims 4 expansion pack (Discover University) I downloaded and purchased it but it is not showing up in my game library in the game. So i payed for it but cant play i...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@LoMajken  If you load the game to the Main Menu, where you can choose to load a save or start a new one, the game version (patch level) will be listed along the bottom of the screen or in the lower right corner.  The last four digits show whether the Legacy Edition is running: .1020 and .1220 mean the standard version (Windows and macOS, respectively); .1520 and .1620 denote the LE.

If your daughter does in fact have the Legacy Edition installed and can't run the standard version on her computer, she or you can request a refund from EA customer support.

https://help.ea.com/en/contact-us/

LoMajken's avatar
LoMajken
5 years ago
@puzzlezaddict Thank you for your reply.

She had both "standard" and legacy installed. I deleted Legacy and the version still in the Mac is the 1220-version.

Do you have a link that will take us to easily understandable instructions for getting access to/being able to play the expansion packs? I really can't see why it needs to be an issue – bought expansion packs just ought to show/be playable when installed.

An older expansion pack is showing as we open/start a game.

But since I have close to zero experience in any sort of gamling, I might need extra help/be shower than most. Is there a link for my kind?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @LoMajken  Does the computer have a folder for Snowy Escape?  Inside the Sims 4 Packs folder, which should be either in the main or the user Applications folder, look for a folder labeled EP10.  (Snowy Escape is the tenth expansion to be released.)  If it's not there, then the pack isn't installed.  Run the Origin reset tool:

    https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

    Restart the computer, open your Origin game library, click on the Sims 4 icon, select More > Expansion Packs, scroll down to Snowy Escape, and click Download.

    If the EP10 folder is there but no content from the pack appears in-game, you can delete that folder and then repeat the above process.  But it's worth checking if the world (Mt. Komorebi) appears in the Manage Worlds screen first.  Sometimes it does take launching the game more than once for all the packs to show up.  I have no idea why; I just know I've seen it a couple times.

    • Krazykate58's avatar
      Krazykate58
      4 years ago

      I'm having similar problems with my Star wars expansion pack. It'll open up into the opening window but that's all. It won't allow me to visit any of the places in it or anything like that. It's like picture I can't interact with it at all. Thank you.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        4 years ago

        @Krazykate58  I'm not sure exactly what you mean about the opening window.  Could you post a screenshot or describe it in more detail?  Do you see any Star Wars items in CAS or Build/Buy?

        Please also list your game's version number.  Load the game to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen or in the lower right corner.  Please list the entire version number, i.e. 1.xx.xx.xxxx.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,428 PostsLatest Activity: 5 years ago