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puzzlezaddict
2 years agoHero+
@etaaa_5 Please provide a dxdiag, as I mentioned earlier. This is not a troubleshooting step but rather a type of system report I can read to look for errors and other problems.
2 years ago
Here's the dxdiag file
- puzzlezaddict2 years agoHero+
@etaaa_5 Most of the errors in your dxdiag are generic Windows errors, so it's a good idea to run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Once you've done that, please update your laptop's graphics driver, which is two years old. Lenovo offers a much newer driver for your laptop. You can get it, just the Intel driver and not the Nvidia one, here:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
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