Forum Discussion

Billothy111's avatar
1 year ago
Solved

Why isn't my expansion pack appearing?

when the game is closed it marks city living as downloaded, however once i open the game if says that city living is unavailable. I recently got a new laptop and it hasn't worked since, but it worked on my old laptop. I have uninstalling everything and redownloading. I have removed all mods. 

5 Replies

  • @Billothy111  Please run a search for EP03 , which is the folder for City Living.  Open a File Explorer window, click This PC in the left panel, and enter EP03 in the search field in the upper-right corner.  Wait for the search to finish, then make sure the full file path is showing under each result.  If it's not, expand the window sideways as necessary.  Take a screenshot using Windows key-shift-S and attach it to a reply here.

  • Billothy111's avatar
    Billothy111
    1 year ago

    here is the screenshot of what comes up when searching EP03

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @Billothy111  That's not the screenshot I'm looking for.  I need to see the results, not what happens when you open one of the results, because I need to see the locations of those results.  Here's an example:

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @Billothy111  Yes, that's correct.  You can see from the screenshots you have two copies of Sims 4 installed, one through Steam and one through the EA App.  Your copy of City Living is installed into the EA App version, but if you're launching the game through Steam, that doesn't help you.  Please see the first post and accepted solution of this thread for more information on correcting the problem:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12416260