Why won't my sims 4 load my gallery

I click the Gallery and then I hit community. It then asks me if I want to connect. After about a min it then say unable to connect (or something like that) and asks to try again or cancel. Its always done this. I have never been able to connect and I have tried it all. My sister came over with her laptop and she uses my Origin account on her computer. She was not able to get into the gallery either but when she plays it at her house on my same account, it works. So I think it must be in the router settings but xfinity admin router settings has nothing in it to allow me to fix it. Im at a loss.