Windows 10/Sims 4 black screen on startup
I am having an EXTREMELY FRUSTRATING issue with Windows 10 and Sims 4. Before telling me to nuke my mods folder or any other basics, pls read the below.
This started last week - have not played the Sims 4 since upgrading to Windows 10, so too late to revert back to older OS. The issue is this - the game loads, I can hear it, my mouse changes according to menu options - but the screen is black. Here is what I have tried so far to fix:
- Fresh install of Windows 10
- Have verified that my video/graphics cards are up to date (I have submitted by dxdiag file to Support - no help there)
- Complete uninstall of Sims 4, including reg keys, all associated files. Same with Origin.
- Changing the "fullscreen" value in the EA/Sims 4/Options file to "1" from "0"
- Adding the "-w" value to the Sims 4 options screen
- Disabled Origin in game
- Reabled Origin in game
That is all I an recall for now - although there have been many steps in between, and many repeats of the above. After six separate chats/calls with Support, hoping someone here can help me.
Thanks!
