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gamingoblin777's avatar
gamingoblin777
Seasoned Newcomer
2 months ago
Solved

Windows 11 PC keeps freezing :c

Hi, so I saved up and bought a powerful gaming pc about a year and a half ago just to play sims. It has a lot of RAM because I love mods and cc. The sad thing is that my pc will freeze randomly durin...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    @gamingoblin777  There's nothing obvious in your dxdiag, so if you get a freeze with no mods or cc, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 play session, specifically with no mods or cc.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

    • gamingoblin777's avatar
      gamingoblin777
      Seasoned Newcomer
      2 months ago

      @puzzlezaddict So I did play more today but with all my mods, I'll make myself play tmrw without mods bc I wanna figure this out lol. Thank you for helping me, I really appreciate it. So, while saving the game, the whole game just crashed but my computer wasn't frozen-Sims 4 just exited out. Here is what I found: 

      Source
      The Sims™ 4

      Summary
      Stopped working

      Date
      ‎1/‎16/‎2025 9:45 PM

      Status
      Report sent

      Description
      Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe

      Problem signature
      Problem Event Name: BEX64
      Application Name: TS4_x64.exe
      Application Version: 1.112.481.1030
      Application Timestamp: 675a30ff
      Fault Module Name: StackHash_8066
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 00000000
      Exception Offset: PCH_A8_FROM_ntdll+0x0000000000160274
      Exception Code: c0000005
      Exception Data: 0000000000000008
      OS Version: 10.0.26100.2.0.0.768.101
      Locale ID: 1033
      Additional Information 1: 8066
      Additional Information 2: 8066a104ba33e8705fc83a0c73ddca86
      Additional Information 3: 4300
      Additional Information 4: 4300bc53fe46aed5af0cedb5f021d904

      Extra information about the problem
      Bucket ID: f45a08262683a6719cb52ed445fc4421 (2068611093088715809)

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 months ago

        @gamingoblin777  This looks more like the kind of error you might see with conflicting software.  It could still be mod-related, so please do test without your mods.  And if you have any files in ConfigOverride, please remove those too.

        If that doesn't help, and you use any Razer apps, uninstall them and test again.  You may be able to reinstall them without reintroducing the issue, but please do test without these apps present.

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