Forum Discussion

CutieTheRedPand's avatar
10 years ago
Solved

Wrong interactions/No interactions showing

Okay so this has been happening for a while now. Whenever I go into my game and do interactions it'll give me the wrong interaction or none at all. For example yesterday I clicked onto my TV and beca...
  • pekesims's avatar
    pekesims
    10 years ago

    @CutieTheRedPanda Let's try a factory reset of your user files:

    1. With your game closed, create a backup of your The Sims 4 folder. Just copy the folder "The Sims 4" from Documents/Electronic Arts to a safe place (your desktop, a pendrive,...).
    2. Rename the folder "The Sims 4" in Documents/Electronic arts to "The Sims 4 with issues" or something like that.
    3. Open your game. A new "The Sims 4" folder will be created and so you won't have any of your saved games when you open the game. Don't worry, they are in the folder you just renamed.
    4. Play for a while (you will need to create a new game) and check if the issue is still there.

    If the issue is solved, then we are going to move your saved games and everything else to your new user folder. To do so, close the game and move one by one the following files/folders from the "The Sims 4 with issues" folder to the new "The Sims 4" folder in Documents/Electronic Arts. You need to test the game after you move each one to make sure the issue is not back. If Windows asks, overwrite:

    • Saves
    • options.ini
    • Tray
    • Screenshots
    • Recorded videos
    • Custom music
    • Mods

    If after moving everything your game works as it should, you can delete the folder "The Sims 4 with issues". You should keep the backup we did in step 1 for a few days just in case.

    Good luck!