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madhatter3010's avatar
madhatter3010
Rising Rookie
8 days ago

Please help! Not sure how to fix this issue!

If this isn’t the correct forum please let me know!

My game keeps saying I need to be “online”. My Xbox is online, I can play other online games, I have internet connection, my Xbox live is current, I have uninstalled and rebooted, I have done every possible thing I can and my game will not go online! I’m not sure what to do!

 

thank you!!

2 Replies

  • Anndrelr4's avatar
    Anndrelr4
    Rising Newcomer
    8 days ago

    I’ve just done it, and it’s working now

    Clear the System Cache (Console)

    1. Fully power off the PS5 (do not use Rest Mode).
    2. Press and hold the Power button until you hear the second beep (after about 7 seconds) — this will launch Safe Mode.
    3. Connect your controller via USB cable and press the PS button.
    4. From the menu, select “Clear Cache and Rebuild Database”.
    5. Choose “Clear System Software Cache” and confirm with OK.
    6. The PS5 will automatically restart with the cache cleared, without affecting your games or saved data.

    Rebuild Database

    Still in the same Safe Mode menu:

    – Select “Rebuild Database” to reorganize the console’s internal database, which can fix bugs and improve overall performance

  • Anndrelr4's avatar
    Anndrelr4
    Rising Newcomer
    8 days ago

    I’m having the same issue for the past two days on PS5.

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