Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
SolvedApproved

Activation failed on Sims Medieval

Recently purchased sims medieval bundle on origin for my MAC. I had to download the new Patch for it as there was problems and thats what was on the EA website. This worked for the one time i tried t...
  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @kappagirl06 To contact an Advisor please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Let us know if you run into trouble with this!

Anonymous's avatar
Anonymous
9 years ago
Approved

@DarQie and @HoneybeedeSims 

Are you downloading from Origin? if you are then there is known issue with the download versions of Sims Medieval for Macs. The Origin team is working on the issue, but currently there is no ETA for a fix ☹️

DarQie's avatar
DarQie
9 years ago
Yes I bought the game on Origin. I read that this has been an issue for over a year. In that case I would like a refund until this issue is fixed!
  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    @DarQie In this case, please contact an Advisor and they can check what can be done: 

    1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
    2. Find the affected game (if it's an account issue select Origin) and select Next
    3. Select your platform and then 'Next' 
    4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Let us know if you run into any issues with this!

Featured Places

Node avatar for The Sims Franchise Discussion

The Sims Franchise Discussion

Discuss The Sims Medieval, classic The Sims titles, and speculate on the future of the franchise, including Project Rene.Latest Activity: 22 hours ago
7,576 Posts

Recent Discussions