EA StaffHello @Shockwavecbb,
Let's try to fix this issue! Have you tried to restarting your computer? It might have been a one time issue.
If you have already tried that, please, go to Windows Update and make sure you have your system completely updated.
If that doesn't help, then, please, go to Microsoft's website and reinstall DirectX.
Can you play now? 🙂
-Mai
HI Mai,
Finally I can start the game after reinstalling Direct X, thank you. But there is another issue happened: I cannot see any mod in the game just like the attachment, may you help me?
EA StaffHi @Shockwavecbb,
By 'mod' you mean modifications made by players to make the game behave differently?
If so, try to run the game without mods. If it works without them, then you will have to play without them...
-Mai
Dear @EA_Mai
Uh sorry for misleading description, I am not meaning mod designed by others players.
My status is just installed the game which purchased from Origin then run without any non-official modification,
but I cant even create a monarch character at the beginning, the creating process can only shown as attached picture, which is only have control panel at the left and bottom-left, the rest is all green.
I tried to ignore this then just click randomize my sims in order to start the game asap, but there is no any change even I keep to click the "tick" button.
Thus, I consider there is something conflict with the game about graphic and program, may you help me to find out?
Thanks.
