Dear @EA_Mai
Uh sorry for misleading description, I am not meaning mod designed by others players.
My status is just installed the game which purchased from Origin then run without any non-official modification,
but I cant even create a monarch character at the beginning, the creating process can only shown as attached picture, which is only have control panel at the left and bottom-left, the rest is all green.
I tried to ignore this then just click randomize my sims in order to start the game asap, but there is no any change even I keep to click the "tick" button.
Thus, I consider there is something conflict with the game about graphic and program, may you help me to find out?
Thanks.
EA StaffOh, ok @Shockwavecbb, sure, let's try to fix this one also!
Could you try to play the game in full screen mode? You should be able to set that in the game options. Also, if that doesn't help, could you try to change the resolution of the game?
Any changes? 🙂
Mai
Hi @EA_Mai,
Thank for your effective reply.
However, the same problem is occurred even in full screen and the lowest resolution.
Please advice, thank you very much.
Best,
Daniel
EA StaffI'm sorry to hear that, @Shockwavecbb. Could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.
Thanks,
Mai
Thank you @EA_Mai, previously I have contacted the online staff and solved the problem.
Thank you for your patient and suggestion before!
All the best,
Daniel
