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Anonymous's avatar
Anonymous
9 years ago

Cannot play Sims Medieval (missing d3dx9_31.dll)

Dear sir/madam, I cannot play Te sims medieval in my window 7. Once clicked the start button from Origin platform, it just prompted out "Missing DLL:[d3dx9_31.dll] Error:0x7E. I have downloaded th...
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Oh, ok @Shockwavecbb, sure, let's try to fix this one also!

Could you try to play the game in full screen mode? You should be able to set that in the game options. Also, if that doesn't help, could you try to change the resolution of the game?

Any changes? 🙂

Mai

Anonymous's avatar
Anonymous
9 years ago

Hi @EA_Mai,

Thank for your effective reply.

However, the same problem is occurred even in full screen and the lowest resolution.

Please advice, thank you very much.

Best,

Daniel

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    I'm sorry to hear that, @Shockwavecbb.  Could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.

    Thanks,

    Mai

    • Anonymous's avatar
      Anonymous
      9 years ago

      Thank you @EA_Mai, previously I have contacted the online staff and solved the problem.

      Thank you for your patient and suggestion before!

      All the best,

      Daniel

      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        9 years ago

        I'm glad to read that @Shockwavecbb! 🙂

        You might want to share the solution to the issue in case someone else has the same problem in the future and finds this thread 😉

        Enjoy the game!

        Mai

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